Return & Refund Policy

At Swelter Coffee Roasters, we roast with care and ship with love, so you can enjoy coffee at its freshest. If something isn’t right with your order, we want to make it right. Here’s our straightforward return and refund policy.

Fresh Coffee Returns

Because coffee is at its best when freshly roasted, we’re unable to accept returns on roasted coffee.

That said, your satisfaction is important to us. If your coffee arrives damaged, incorrect, or you feel it didn’t meet your expectations, please reach out within 7 days of delivery. We’ll make it right by offering:

• A replacement bag

• Store credit

• Or a refund, depending on the situation

Email us at hello@sweltercoffee.com with your order number and a brief description of the issue.

Merchandise 

Non-coffee items—like brewing gear, apparel, or accessories—can be returned within 30 days of delivery if they are:

• Unused

• In their original packaging

• In sellable condition

Once we receive and inspect the item, we’ll issue a refund to your original payment method.

Gift Returns

If you received a Swelter Coffee gift, we’re happy to offer store credit for eligible items. Please include the original order number if possible.

Shipping Errors or Damaged Items

If your order arrives damaged or incomplete, contact us within 7 days with photos of the issue. We’ll send a replacement at no cost to you.

Subscription Orders

You can pause, skip, or cancel your subscription at any time before your next roast date. Subscription orders follow the same coffee return guidelines above.

How to Start a Return or Get Help

Email: hello@sweltercoffee.com
Please include:

1. Your name

2. Order number

3. Brief description of the issue

4. Photos (for damaged items)

We usually respond within 1–2 business days.